Project Overview: Cloud Migration for a Management Company

Client Background

The client, a mid-sized management company, was operating with legacy IT infrastructure centered on onsite file shares and VPN-based remote access. Their previous helpdesk provider offered subpar support, resulting in a poor user experience and increased IT costs. Employees were reluctant to engage with the help desk due to its unresponsiveness and ineffective problem resolution.

Challenges Identified

• Limited Mobility: Remote work was hindered by a dependency on VPNs and a lack of cloud collaboration tools.

• Disjointed Communication: Teams relied on outdated methods without centralized collaboration platforms.

• User Frustration: The third-party helpdesk was seen as expensive, unhelpful, and inaccessible.

• High Operational Costs: Licensing, support contracts, and maintenance of legacy infrastructure contributed to inflated costs.

• Scalability Constraints: The existing environment was not designed to support company growth or changing workforce needs.

CTS Solution

Community Technology Services (CTS) executed a comprehensive migration strategy to modernize the client's IT environment:

• Cloud Migration: Transitioned from onsite file shares to Microsoft 365 cloud infrastructure, eliminating VPN reliance.

• Microsoft Teams Integration: Introduced Teams for real-time communication and project collaboration.

• Mobile Collaboration Enablement: Empowered the workforce with secure mobile access to files, email, and shared workspaces.

• User-Centric Support: Replaced the previous helpdesk with CTS's responsive, knowledgeable support services, increasing user satisfaction.

• Cost Optimization: Reduced licensing, infrastructure, and support overhead, delivering significant technology cost savings.

• Scalable Platform: Established a robust, scalable IT framework with Microsoft 365, positioning the company for seamless future growth.

Ongoing Services

CTS continues to serve as the client's Managed Services Provider (MSP) by delivering:

• Tenant Maintenance: Ongoing optimization and monitoring of the Microsoft 365 environment.

• End-User Support: Reliable, friendly, and efficient helpdesk services tailored to the company's evolving needs.

• Proactive Management: Continuous improvements, user training, and strategic IT recommendations aligned with business goals.

Impact and Results

• Enhanced User Experience: Staff now enjoy seamless collaboration, better communication tools, and responsive IT support.

• Increased Productivity: With easy access to resources anytime, anywhere, productivity has improved across departments.

• Future-Proofed IT Environment: The company now operates on a modern platform ready to scale with business growth and innovation.